Tool Tech UK is run by a UK sole trader. This policy explains how to cancel an order, return an item and get a refund. It doesn't affect your statutory rights.
Your 14-day right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order for any reason within 14 days of the day you (or someone you nominate) receive the goods. If your order arrives in more than one parcel, the 14 days start from the day you receive the last item.
To cancel, email us at findandy_at@yahoo.co.uk with your order number and the items you want to return. We'll reply with the return address and instructions. Please don't send items back until we've given you the return address. Our orders come from different UK suppliers, so the return address may depend on the item.
Returning items
- Please send the goods back within 14 days of telling us you want to cancel.
- You pay the cost of return postage unless the item is faulty, damaged or not what you ordered.
- Please pack items securely. We recommend a tracked service, because items are your responsibility until they reach us.
- You may handle an item to check it as you would in a shop. If it has been used beyond that, or is returned damaged or incomplete, we may reduce your refund to reflect the loss in value.
Refunds
We'll refund you within 14 days of receiving the returned goods, or within 14 days of you providing proof that you've sent them back, whichever is sooner. The refund includes the standard delivery cost of your original order. It won't include any extra you paid for a faster delivery option. Refunds go back to your original payment method.
Faulty, damaged or incorrect items
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, damaged or not what you ordered:
- Within 30 days of delivery you have a short-term right to reject it and get a full refund.
- After 30 days and within 6 months you're entitled to a repair or replacement. If that isn't possible, or doesn't fix the problem, you can ask for a refund or a price reduction.
- After 6 months you may still be entitled to a repair, replacement or refund, but you may need to show the fault was there when the goods were delivered.
If an item is faulty or incorrect, we'll cover reasonable return postage. Email us with your order number, a description of the problem and, if possible, a photo, and we'll sort it out.
Contact
Email: findandy_at@yahoo.co.uk